Registration

1. How do I register with STDC?
If you want to register with STDC now, please click here.

2. Why should I register with STDC?
While you can book on as a guest user, we recommend you register with us to make the process faster and more convenient. You won’t have to spend time typing your details every time you make a booking. You will also get priority access to our travel deals by email, before anyone else.

3. How I change my password?
Go to My Bookings and sign in to your account. In ‘My Profile’, click ‘Change Password’ and reset your password.

4. How do I sign in to my account if I forget my password?
If you’ve forgotten your password, go to My Bookings on Yatra.com. Click ‘Forgot Password’, provide your email address and we’ll send you an email with instructions.

5. How do I edit my account information?
Sign in to your account from the My Bookings section. Go to ‘My Profile’ and change or add more details.

6. Can I speak to someone in Customer Support?
STDC offers customer support from 10AM to 6PM (IST). You can call us at 000 (all networks). You can also write to our customer support team and someone will get back to you.

Payment Option

1. What payment options does STDC have?
Currently we accept payments using credit cards and direct card only.

2. What Is the Card Verification Number (CVV) on my credit/debit card?
The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

3. Where is the Card Verification Number (CVV) located on my credit card?
Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.

4. what name will my purchase be charged on the credit card statement?
Your purchase will be charged under Sikkim Tourism Development Corporation.

Troubleshooting

1. Why does the website seem slow?
We have done our best to optimize the functioning of the website so that you may have an excellent browsing and buying experience. However, if you still feel that the website is a little slow, please check your internet connection or contact your Internet Service Provider.

2. Which browser should I use to access the website?
Our website is accessible on all commonly used browsers. Visit us on IE (version 8 or later), Mozilla Firefox (version 4.0 or later), Chrome, Safari (version 4.0 or later) and Opera (version 10.0 or later)

3. Help! The booking failed when I was making a payment. But the amount has still been charged to my account. What should I do?
While failed bookings are unlikely on sikkimstdc.com, we regret if you have had to face any inconvenience. In rare cases, the amount may get charged to your account on confirmation of the allotment. However, if you want a refund, we will initiate the process and refund the amount to you within 3 weeks.

Bookings

1. How do I know my reservation was booked?
You will receive an email on confirmation of your hotel booking.

2. Do I need to confirm my reservation?
There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.

3. How do I amend a hotel reservation?
To amend a hotel reservation, please contact our call center on 955 5800 800.

4. Is there a cancellation policy for Hotels/Vehicle/Tour packages booked?
If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged as per the cancellation policy mentioned in this site. Click here to view cancellation policy.